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ABOUT US

Once Twice (formerly Lusso Dress Hire)  is a local Vancouver dress rental company built by three sisters determined to solve the problem of splurging on a dress you only wear once. With a passion for sustainability and the slow fashion movement, they wanted to make a change in the way people shop. The sisters decided to pool together their expertise in accounting, business management, and marketing to create a company that would provide the ultimate solution: allow consumers to wear a dress once, and return it. The Once Twice collection is made up of unique and versatile dresses, chosen from designers who have a focus on quality and sustainable practices, perfect for every occasion and at a fraction of the retail price.

With the growing number of fashion seasons to keep up with the trends, the fast fashion industry has grown exponentially. While this allows consumers easy access to their fast changing clothing desires, it can be easy to lose sight of the environmental impact these fast fashion retailers have. Renting a dress allows you to contribute to the slow fashion movement where each garment gets a longer life and less of an impact on the environment.  Renting a dress is a simple and affordable step everyone can take to create big change.

778-323-8208
oncetwicehire@gmail.com

  • HOW DO I RENT A DRESS?
    Visit our Vancouver showroom at #914 - 207 W Hastings to try on dresses or browse and book a dress directly online. A dress can be rented for your pre-selected 4-day rental period (extended rentals are available upon request and subject to additional charges). Your rental can be picked up or delivered on the rental start date as arranged. After your event, returning the dress is simple. Drop it back off at our showroom or it will be picked up if the delivery option is selected. There is no need to clean the dress; dry cleaning is included in the rental fee and is taken care of upon return.
  • CAN I TRY ON A DRESS BEFORE I BOOK?
    Yes! Dress rental fittings are available on a walk in basis at our showroom located at #914 - 207 W Hastings Street. We are open from Wednesday to Friday 12:00PM to 6:00PM and Saturday from 12:00PM to 4:00PM.
  • HOW MUCH NOTICE IS REQUIRED TO BOOK A DRESS RENTAL?
    Once you find a dress it can be reserved in advance for your specific dates. We recommend booking as early as possible to ensure that your dress is secured for that date. Dress rentals can also be booked and rented for the current date subject to availability.
  • WHAT IF THE DRESS GETS DAMAGED DURING THE RENTAL PERIOD?
    If the dress gets damaged during your rental, reasonable efforts will be made to have it repaired once the dress has been returned. The cost of the repair will be charged back to the customer. If the dress is not repairable, the customer is responsible to pay the full retail price of the dress.
  • WHAT IF MY SIZE IS NOT SHOWN?
    We are always working on expanding the sizing and selection of our dress rental collection. If you are interested in a style but are looking for a different size, please email us directly as some of the dresses can be ordered in a full size range and we are happy to bring in new dresses for you! You can also book a fitting to try on the dress in person to ensure the right fit.
  • CAN I PURCHASE MY RENTAL?
    Yes! Most of the dresses within the rental collection can also be purchased subject to availability and whether or not it has been reserved by other customers for future dates. The purchase price is adjusted to reflect the condition of the dress however in some cases, a new dress can be purchased and brought in for you. If the purchase option is not reflected online, please reach out to us directly to inquire!
  • HOW DO I CONSIGN A DRESS?
    Do you have new or lightly used dresses that are sitting in your closet? Consign it for rental and earn money by adding them to our rental collection. Submit the details of your dress online (including brand, style name, size, colour and condition) to be reviewed by our team. Once our consignment agreement has been signed and the dress has been received, we will start renting it out for you! You will earn 40% of each rental and can take back the dress at any time subject to all rentals being fulfilled.
  • ARE ALL DRESSES IN YOUR COLLECTION ON CONSIGNMENT?
    Our rental collection is curated of new dresses purchased from brands that we work with directly as well as dresses that have been consigned from our customers. All dresses in our collection are maintained to a certain standard to ensure that your rental feels and looks new.

GET IN TOUCH

207 W Hastings Street, Vancouver

Unit 914, Buzz 111

Wednesday - Friday 12pm-6pm

Saturday 12pm-4pm

778-323-8208

oncetwicehire@gmail.com

Thanks for your inquiry! Please allow up to 48 hours for us to get back to you.

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